Privacy Policy

Last Updated: October 2023

Our Privacy Commitment

Your trust is our priority.

We operate from Australia with a global community. We are committed to protecting your data, using it only to improve your cooking experience, and never selling your personal information to third parties.

While we discuss diet and lifestyle, we do not knowingly collect medical records, and we encourage you to protect your own privacy when posting in our community channels.

1. Introduction

The Pro Keto Show ("we," "our," or "us") respects your privacy. This Privacy Policy explains how Bigbang.business Pty Ltd (ABN: 52 653 009 860) collects, uses, and protects your personal information when you visit our website, purchase our Starter Kit, attend live events, or join the Pro Keto Club.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For our global users, we also strive to respect GDPR and other international privacy standards.

2. What Information We Collect

We collect information to provide our services, process payments, and send you recipes.

2.1 Information You Provide Directly

  • Identity Data: Name and email address (e.g., when you join the newsletter or buy a product).
  • Transaction Data: Details of products purchased (e.g., Starter Kit, Live Passes). Note: We do not store full credit card numbers; these are handled securely by our payment processors.
  • Community Profile Data: Information you choose to share on our community platform (Telegram), such as your username, photos, or comments.
  • Survey Data: Responses to questions about your cooking preferences or dietary needs (e.g., "Dairy-Free," "Allergies").

2.2 Automated Data

  • Usage Data: Pages you visit, time spent on our site, and links clicked.
  • Technical Data: IP address, browser type, and device information (collected via cookies/analytics).

2.3 Sensitive Information

We do not intentionally collect sensitive health information. If you voluntarily share health-related details in community discussions (e.g., "I'm managing Type 2 Diabetes"), you do so at your own discretion.

3. How We Use Your Information

We use your data for the following specific purposes:

  • To deliver your digital products (e.g., emailing you the Starter Kit PDF).
  • To provide access to live events (via GoBrunch) and the community (via Telegram).
  • To process payments and prevent fraud.
  • To send you our weekly newsletter, recipe updates, and service announcements.
  • To improve our content by analyzing which recipes and topics are most popular.
  • To comply with legal obligations (e.g., tax and accounting).

4. Sharing Your Information

We do not sell your personal information. We share data only with trusted third-party service providers who help us run the business:

  • Payment Processors: Stripe or PayPal (to process transactions).
  • Email Services: SendFox (to send newsletters and product delivery emails).
  • Community Platforms: Telegram (where the community chat is hosted).
  • Event Platforms: GoBrunch & YouTube (for live cooking sessions).
  • Analytics: Google Analytics (to understand website traffic).

5. Community & Public Information

If you participate in The Pro Keto Club (e.g., posting photos, commenting on threads, or attending live sessions with chat), this information is visible to other members. We cannot control how other members use information you share voluntarily in these semi-public spaces. We recommend avoiding sharing sensitive personal details (like home addresses or private medical history) in group chats.

6. International Data Transfers

We are based in Australia. However, many of our service providers (e.g., Stripe, Google, SendFox) are located in the United States or other jurisdictions. By providing your information, you consent to the transfer of your data to these countries, where privacy laws may differ from those in your country of residence.

7. Data Security & Retention

We use reasonable administrative, technical, and physical security measures to protect your personal information. We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements (such as tax laws).

8. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your data ("Right to be Forgotten"), subject to our legal retention obligations.
  • Unsubscribe: You can opt-out of marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.

To exercise these rights, please contact us at the email below.

9. Children's Privacy

Our services are intended for users aged 18 and older. We do not knowingly collect information from children. If we discover we have collected data from a minor, we will delete it immediately.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact our Privacy Officer:

The Pro Keto Show (Bigbang.business Pty Ltd)
Email: proketo.show@gmail.com